Subscription Ticket Exchange Policy

Subscribers may exchange subscription tickets for other events presented by The Carnegie Hall Corporation (except Family Concerts) within the same season as the subscription. Tickets may be exchanged in person or by mail.

Please note:

  • Ticket prices often vary from concert to concert, according to seat location. If the newly assigned seats are of a greater value than those being exchanged, you will be charged for the difference in price. If the assigned seats are of a lesser value, you will receive a refund for the difference in price. You may also choose to donate the difference.
  • Exchanges are based on ticket availability. We cannot guarantee that each request can be fulfilled.
  • No fees are charged for exchanging subscription tickets.
To Exchange Tickets in Person

The Box Office, located at 57th Street and Seventh Avenue, is open to process exchanges Monday through Saturday from 11 AM to 6 PM, and Sunday from 12 PM to 6 PM. Please note that these are the only times for in-person exchanges, and that exchanges cannot be processed during the two hours that precede any concert. Tickets may be exchanged at the Box Office up to two business days before the concert date.

To Exchange Tickets by Mail

Complete the   exchange form and mail it, along with the tickets to be exchanged:

Carnegie Hall
Attn: Subscription Exchange
881 Seventh Avenue
New York, NY 10019

Ticket exchanges made by mail must be received at least two business days prior to the concert date of the ticket you are exchanging. If you do not provide sufficient information to complete the transaction or if we receive your tickets less than two days before the concert, we will accept your tickets as a donation, which will be acknowledged with a donation receipt. Please allow at least seven business days for your tickets to be received.

All exchange requests by mail must include

  • three alternative performance dates (in order of preference)
  • seating location requests
  • method of payment for any necessary charges or credits (please do not send cash)
  • daytime phone number
Delivery of Tickets

Tickets may be picked up at the Carnegie Hall Box Office or mailed directly to you. We regret that we cannot mail tickets within 10 days of any performance.