Subscription Ticket Exchange Policy
Subscribers may exchange subscription tickets for other events presented by The Carnegie Hall Corporation (except Family Concerts) within the same season as the subscription. Tickets may be exchanged in person or by mail.
To Exchange Tickets in Person
The Box Office, located at 57th Street and Seventh Avenue, is open to process exchanges Monday through Saturday from 11 AM to 6 PM, and Sunday from 12 PM to 6 PM. Please note that these are the only times for in-person exchanges, and that exchanges cannot be processed during the two hours that precede any concert. Tickets may be exchanged at the Box Office up to two business days before the concert date.
To Exchange Tickets by Mail
Complete the exchange form and mail it, along with the tickets to be exchanged:
Ticket exchanges made by mail must be received at least two business days prior to the concert date of the ticket you are exchanging. If you do not provide sufficient information to complete the transaction or if we receive your tickets less than two days before the concert, we will accept your tickets as a donation, which will be acknowledged with a donation receipt. Please allow at least seven business days for your tickets to be received.
All exchange requests by mail must include
Delivery of Tickets
Tickets may be picked up at the Carnegie Hall Box Office or mailed directly to you. We regret that we cannot mail tickets within 10 days of any performance.