Program Changes and Cancellations
Programs and artists are subject to change. If an event presented by Carnegie Hall is canceled or postponed, we will announce the change—if time permits—by e-mail, phone, a letter sent to your home, and on carnegiehall.org. To confirm a concert, call CarnegieCharge at 212-247-7800.We encourage you to use your carnegiehall.org account when purchasing your tickets so that in the event of any significant changes we can contact you.
Donate Your Tickets
If you are unable to use your tickets to a Carnegie Hall event, we will gratefully accept them as a tax-deductible contribution. Call CarnegieCharge at 212-247-7800 for more information, or return your tickets to the Box Office. You can make this tax-deductible donation anytime up to two hours before the show.
Didn’t Get Your Tickets?
If you requested that we mail your tickets and did not receive them within 10 days of placing your order, please call CarnegieCharge at 212-247-7800 with your account information to make alternative arrangements.
Please adhere to all published ticket limits. Persons who exceed these
limits may have any or all of their ticket orders cancelled without
notice by Carnegie Hall at its discretion. This includes orders with the
same name, e-mail address, billing address, or credit card number.
Third-Party Ticket Purchases
Carnegie Hall is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets. Tickets purchased from third parties may not be valid and unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.
Help us serve you in the best manner possible by purchasing your tickets only at the Carnegie Hall Box Office, through CarnegieCharge, or online at carnegiehall.org.
We charge a non-refundable $6 fee for each ticket purchased through carnegiehall.org or CarnegieCharge.There is no convenience fee charged on tickets purchased in person at the Carnegie Hall Box Office.
Our electronic scanning of tickets upon entry helps prevent problems that can cause pre-concert delays or long lines in the lobby and also enables you to retain your entire ticket as a concert souvenir.
When exchanging or donating a ticket, a new ticket is issued in place of the returned ticket, and only the most recently issued ticket for a specific seat location at a given performance is valid for entry.
If you have any questions, please e-mail us at firstname.lastname@example.org or call CarnegieCharge at 212-247-7800.
Please note that discounts cannot be combined with any other offer, are subject to availability and prior sale, and are not valid on prior purchases. Discounts may be discontinued at any time.
We greatly appreciate your cooperation with necessary security measures that ensure the safety of our audience, artists, and employees.
Please don’t bring bags, parcels, or luggage to Carnegie Hall. All belongings are subject to inspection, and management reserves the right to limit access to the premises.