Coordinator, Digital Content & Engagement
- Digital Content & Engagement
- Reports To:
- Director, Digital Content & Engagement
- Full Time
Since 1891, Carnegie Hall has set the international standard for musical excellence as the aspirational destination for the world’s finest artists. The Hall presents a wide range of performances each season on its three iconic stages, including concert series curated by acclaimed artists and composers; orchestral performances, chamber music, new music concerts, and recitals; and the best in jazz, world, and popular music. Complementing these performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall’s commitment to making great music accessible to as many people as possible.
Since its landmark building closed to the public in March 2020 due to the COVID-19 pandemic, Carnegie Hall has actively continued to serve its audiences in New York City and beyond through established and newly created digital initiatives. In April 2020, the Hall launched new online series—including Live with Carnegie Hall and Learn with Carnegie Hall—connecting leading artists and audiences digitally with original programming that has included music, conversation, and behind-the-scenes perspectives, streamed for free via the Hall’s website and social media channels. Most of the Hall’s core educational programming has also pivoted to digital throughout this period with innovative programs engaging with families, educators, community members, and aspiring young musicians at home through live, interactive workshops and sessions as well as free on-demand content.
The Coordinator, Digital Content & Engagement (DCE) is a key member of the department, playing a significant role in supporting the Director and team with administrative support, with additional responsibility for email campaign routing, review, and deployment. Specific tasks include providing departmental project management support; coordinating promotional activities; and creating and deploying email campaigns. The Coordinator will also create meeting agendas, document meetings, and support budget management for the department.
The Coordinator, Digital Content & Engagement will work with the Associate, Email by assisting in the creation and implementation of Carnegie Hall’s mass email marketing, including preparing e-newsletters, promotional emails, and triggered email campaigns for routing, review, and deployment.
The Coordinator, Digital Content & Engagement will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities as needed.
- Provide administrative support to the Director, DCE and coordinating initiatives across the team.
- Work closely with the Associate, Email to produce emails for various Carnegie Hall departments and obtain necessary approvals to ensure on-time delivery of email messaging.
- Work collaboratively to create and enhance email templates, including researching additional email software and marketing opportunities upon request.
- Create meeting agendas, document meetings, and support budget management for the department.
- Liaise with Carnegie Hall departments to ensure a timely and unified cross-platform strategy.
- Monitor email deployment to ensure delivery success, and compile and provide email analytics upon request.
- Assist with general departmental duties and other tasks upon request.
- Excellent time management skills.
- Impeccable attention to detail.
- Ability to work independently and collaboratively.
- Ability to balance competing deadlines from various cross-departmental stakeholders.
- A working knowledge of an enterprise level email system is desired, ideally WordFly or Prospect2.
- Basic knowledge of Microsoft Office Suite, Photoshop, and experience with HTML and CSS preferred, with a willingness to learn additional technologies.
- Familiarity with Content Management Systems, particularly Sitecore.
- Analytically driven to use data to create meaningful insights.
- Familiarity with email marketing and design best practices.
- Culturally sensitive communication and interpersonal skills including superior written and verbal abilities.
- Some evening and weekend coverage required.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.