- Artistic Planning and Operations
- Reports To:
- Front of House Manager
- Part Time
Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 600,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.
Carnegie Hall Ushers are part of a team dedicated to creating an amazing experience for our patrons by providing world-class customer service and support. Ushers report into the Front of House Manager and are responsible for greeting, directing and escorting patrons to their seats. Ushers also provide general direction and monitor the seating areas during performances to limit disturbances and provide assistance when necessary. In times of emergencies, Ushers are required to assist in the safe evacuation of patrons. Whenever on duty, ushers must be properly attired in the Carnegie Hall-issued uniform. Given extensive interaction with the public, ushers must demonstrate good hygiene at all times.
Qualified candidates must be able to:
- Work a flexible schedule which will include weeknights and weekend days/evenings.
- Assist in the safe evacuation of patrons from the facility and have the physical capacity and presence of mind to act in an emergency situation.
- Stand for extended periods of time as well as climb and descend stairs regularly in the performance of job duties.
- Lift up to 5 lbs.
- Join Local 32BJ Union.
Successful candidates must have:
- Professional demeanor and customer-service approach.
- Excellent interpersonal skills and a proactive work-ethic.
- An appreciation of music, with knowledge of classical music and prior customer service experience a plus.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.