- Hall Operations
- Full Time
Since 1891, Carnegie Hall has set the international standard for musical excellence as the aspirational destination for the world’s finest artists. The Hall presents a wide range of performances each season on its three iconic stages, including concert series curated by acclaimed artists and composers; orchestral performances, chamber music, new music concerts, and recitals; and the best in jazz, world, and popular music. Complementing these performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall’s commitment to making great music accessible to as many people as possible.
The Performance Manager supports the Hall Operations management team in the day-to-day planning and execution of performances. This is a highly collaborative role, working closely with audiences, artists, producers, and staff. Performance Managers will have direct responsibilities in conveying and implementing established policies, addressing concerns, resolving conflicts, and ensuring a welcoming environment.
- Completes projects as assigned by Director of Hall Operations, Hall Manager, Front-of-House Manager, and Manager, Accessibility and Operations
- Facilitates the many aspects of live performance
- Manages the advancement of performances, including pre- and post-concert activities
- Maintains the appearance of all public spaces and submits work orders
- Completes and distributes house report for each performance
- Coordinates performance timings with stage management based on the needs of the house
- Troubleshoots issues with ticket scanners, radios, assisted listening devices, and other technology associated with performances
- Works closely with management to ensure staff is in place for performances
- Provides leadership in emergency situations
- Ensures excellent customer service
- Upholds health and safety protocols, including COVID compliance
- Excellent communication and interpersonal skills
- Highly organized and detail oriented
- Self-motivated with the ability to multi-task and prioritize in a fast-paced work environment
- Contract management experience; preferably in performing arts administration
- Experience with SharePoint, Artifax, Tessitura, Proxyclick and DocuSign preferred
- Excellent computer skills, including Microsoft Office
- Familiarity with all the Americans with Disabilities Act (ADA)
- Ability to acquire and maintain Certificate of Fitness F-03: Indoor Place of Assembly Safety Personnel, CPR, and OSHA 10 & 30
- Willingness to work a flexible schedule which may consist of nights, weekends, and holidays
- Ability to stand for long periods
- Ability to frequently climb stairs without a handrail
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Carnegie Hall Corp.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.