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  • Carnegie Hall Presents
  • ZH Zankel Hall
  • SA/PS Stern Auditorium / Perelman Stage
  • REW Resnick Education Wing
  • WRH Weill Recital Hall
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Performance Manager

Department:
Hall Operations
Reports To:
Hall Manager
Classification:
Full Time
Job Code:
PM1

Carnegie Hall seeks a Performance Manager. Performance Managers act as liaisons between the public and Carnegie Hall staff, including patrons, artists, and artist management, security, ushers, cleaners, backstage attendants, stagehands, box office, engineers, in-house caterers, and press contacts.  Performance Managers are the clearing house for issues which may arise in any hall, rehearsal space or event space.  Performance Managers ensure the house is ready for artists, patrons and staff from both an aesthetic and safety perspective.  As such, Performance Manager are required to hold or obtain a Fire Guard Certificate of Fitness.  In addition, Performance Managers work closely with members of the Hall Operations management team in advancing performances in halls, managing ushers, hall cleaners and media projects.  Performance Managers work mostly during performance times.  The schedule consists of night, weekend and holiday work.  

Performance Management
Greets and welcomes artists and production staff
Performs all performance related duties when working performances 
Performs daily maintenance operational walkthrough for safety and aesthetics prior to house open
Ensures daily log is signed 
Confirms archival recordings and accessible locations
Answers phones, provides general information, enters and verifies information in Artifax, receipts payments, receipts and tracks daily deliveries, secures signatures on archival contracts 
Signs press badges, provides direction and guidelines related to paid media and press as needed
Ensures ticket scanners are checked
Gathers and distributes program timings, FOH set-ups, security/backstage lists, accessible locations, ticket manifests, check lists, intermissions bars, receptions, CD sales and flower presentations, etc.  
Confirms arrival and distribution of Playbills/Programs, large prints (for CHC events) and inserts 
Leads front of house meetings with Ushers and Security prior to early walk-in and house open
Ensures house opens on time and staff is properly distributed and performing their duties
Addresses patron issues such as seat complaints, vertigo, access relocations, disburse management tickets; perform late seating walkthroughs 
Monitors curtain time, intermission start and end, and down time (notifying Production and/or Presenter of any overtime)
Monitors intermission needs of artists, backstage visitation and returning the patrons to the house before the start of the 2nd half of the performance
Monitors post-concert receiving and exiting of hall and verify release of ushers 
Completes and distributes performance report summarizing the details of the performance and verifying the technical resources 
Documents distribution of archival recording(s) and poster
Enters technical resources and accounting codes in Artifax
Creates and distributes invoices and contracts to clients as required
Ensures “incidents” are reported and noted on the performance report
Maintains Fire Guard Certificate
• Working with the Hall Manager, oversees the operational aspects of assigned performances; performs operational walkthroughs with presenters/production managers; assists with ticketing
• Working with the Front-of-House Manager backs up all Usher related areas, as assigned
• Working with the Director of Operations backs up all Media related areas, as assigned
• Working with the Manager, Accessibility & Operations backs up all Hall Cleaner areas, as assigned

Qualifications

3 years professional experience, preferably in a theatrical setting
Experience in performance management
Experience in scheduling and managing union staff 
Ability to maintain a calm demeanor under pressure 
Excellent communication, interpersonal, and organizational skills 
Excellent computer skills, including Microsoft Office and the ability to learn new platforms
Ability to work a flexible schedule, including nights, weekends and holidays

 

 

 

 

How To Apply

When submitting your resume, please include a cover letter indicating the specific department or position in which you are interested.

Online

humanresources@carnegiehall.org

Fax

212-373-0569

Mail

Carnegie Hall
Human Resources Department
881 Seventh Avenue
New York, NY 10019–3219

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