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Event Updates and Cancellations

We are deeply grateful for the loyalty, support, and commitment you have shown Carnegie Hall. Though we had hoped to welcome audiences to our 2020–2021 season this fall, we have made the difficult decision to cancel all events through January 6, 2021. Given current social-distancing protocols related to the ongoing COVID-19 pandemic, we had no other option but to extend the Hall’s closure until health conditions improve. View a complete list of event cancellations.

Before ticket refunds for cancelled events begin in early August, we would deeply appreciate if you would consider one of the following alternatives in support of Carnegie Hall:

  • Donate the value of your tickets.
  • Apply the value of your tickets to any future ticket purchases through June 30, 2022.

To choose one of these options, please email feedback@carnegiehall.org by Friday, July 31, 2020, with your complete contact details (name, mailing address, and phone number). You may also call CarnegieCharge at 212-247-7800 (Monday through Friday, 9:30 AM–5:30 PM). Kindly note that email and phone volume may be high. After July 31, refunds will be processed to the original form of payment.

Ticket holders who made their purchase by cash at the Box Office may request a refund by emailing feedback@carnegiehall.org or calling CarnegieCharge at 212-247-7800 with your complete contact details (name, mailing address, and phone number), and the name and date of the concert listed on your tickets. Please be aware that in some cases, cash refunds may be delayed until our offices reopen.

As we navigate the upcoming season together, we promise to continue to be your trusted partner. With that in mind, we renew our commitment to all concertgoers, promising transparency, ongoing communication, flexible and updated ticket exchange and refund policies, and a safety-first approach. Read our full customer commitment.

We look forward to sharing live music with you again as soon as we are able to reconnect in person.

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