Group Sales FAQ
Group Sales FAQ
How many tickets constitute a group?
A group sale is offered on sales of 10 tickets or more to a Carnegie Hall produced event.
Can I purchase group tickets on your website?
Group purchases are arranged through the Group Sales department directly. Please contact us using the Group Sales Contact Form, email groupsales@carnegiehall.org, or call 212-903-9705.
What group discounts are offered?
Groups of 15 or more can save up to 25% off on select concerts in select sections. Ten-dollar student group tickets available for select performances.
Can I arrange group tickets for concerts that don’t have a discount?
Groups can purchase full-price tickets for any Carnegie Hall–produced concert in any section, pending availability.
Are there any additional convenience fees?
There are no ticket fees for groups of 15 or more.
Is a deposit required?
There is no deposit required to reserve your group tickets.
When is final payment due?
Payment is typically due in full 30 days prior to your concert date. Certain restrictions apply.
Do I have to pay for my group in full or can they pay individually?
We do not accept individual payments for group sales.
What forms of payment do you accept?
Groups can pay for tickets by check, American Express, Mastercard, Visa, Discover, or Diners Card through our Group Sales office. Cash will also be accepted 30 days prior to the concert at the Box Office.
Can I adjust my reservation order?
Group sales can be adjusted or cancelled up until the final payment is due.
Can my group sit together?
We will try our best to accommodate your group requests, pending ticket availability of the concert.
When can I place my reservation request?
You can place the request as soon as the event is listed on our calendar.
How will I receive my tickets?
After payment is complete, your group tickets can either be mailed directly to you or held at the Box Office for pick up.
Is there seating for special needs patrons in my group?
Carnegie Hall has several options for patrons with special access needs. Please include information in your order request so we can accommodate your guests accordingly.
Where can buses or motor coaches drop off / pick up my group?
For groups traveling by bus or motor coach, drop-off and pick-up locations are on the east side of Seventh Avenue between 57th and 58th streets. Please note that buses are not allowed to park in these areas for the duration of an event, and Carnegie Hall is unable to obtain parking permits. Buses are allowed to wait for 20 minutes in zones marked No Parking, No Standing, or No Standing Except Truck Loading and Unloading. Bus drivers may not leave their vehicle during any drop-off or pick-up.