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Our Commitment to You

Since Carnegie Hall’s historic opening in 1891, it has remained the world’s greatest home for the best in music and the shared joy of live performance. That will never change. We truly value the commitment you make when you purchase a ticket to one of our performances or choose to attend any in-person event at the Hall. We promise to be your trusted partner as we navigate the coming months together.

All of us at Carnegie Hall are excited to welcome back audiences, artists, visitors, staff, and volunteers with the confidence that the health and safety of all is our top priority. With that in mind, we continue to work in close consultation with medical and public health experts to follow guidelines issued by the Centers for Disease Control, New York State, and New York City for increased health and safety procedures.

  • Your Safety Checklist: Before attending an event at Carnegie Hall, please review the most up-to-date safety guidelines. The safety of all relies on the greatest participation, and we thank you for being our partner in these efforts.
  • Vaccine Verification: Before entering the building, each person will need to show proof of full vaccination against COVID-19 with a vaccine approved by the World Health Organization (WHO). Acceptable methods of vaccine verification are detailed here. Masks are also required. We regret that at this time we are unable to welcome attendees under the age of 12 who are not fully vaccinated.
  • Timed Entry: To reduce pre-concert lobby congestion, entry times will be staggered for ticket holders. To expedite vaccination and security checks, a designated entrance will also be printed on each ticket for events in Stern Auditorium / Perelman Stage.
  • COVID-19 Liability Waiver: The risk of contracting COVID-19 and other contagious diseases exists in any public space. To attend in-person programming at the Hall, all visitors are required to read and accept the COVID-19 Liability Waiver.
  • Sanitation and Air Filtration: We will continue our rigorous cleaning protocols throughout the building, including regular and thorough cleanings of all restrooms and public touch points. We have also been working to ensure that the Hall’s HVAC system is working optimally to maximize indoor air quality, including increased air filtration and monitoring. As part of this, we upgraded our air filters to MERV-13 in line with New York State guidelines.
  • Increased Flexibility: We recognize that our lives may also be subject to unexpected changes as this situation evolves. With many unknowns, we are renewing our commitment to all concertgoers, adjusting our 2021–2022 ticket policy to more readily accommodate exchanges, credits, and refunds should you be unable to attend an event, or if an event needs to be reconfigured, rescheduled, or cancelled.

As we all do our best to work through this global pandemic, we ask you to join us for our 2021–2022 season. Continue to be a part of the inspiration and beauty music provides. Know that we will continue to deliver on our mission of bringing the transformative power of music to the widest possible audience—no matter what. Carnegie Hall has stood through the ages, and together that legacy will continue.

We welcome your feedback and questions. Please write to us any time at feedback@carnegiehall.org.

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