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Our Commitment to You

Since Carnegie Hall’s historic opening in 1891, it has remained the world’s greatest home for the best in music and the shared joy of live performance. That will never change. We truly value the commitment you make when you purchase a ticket to one of our performances or choose to attend any in-person event at Carnegie Hall. We promise to be your trusted partner as we navigate the coming months together.

Health and Safety

  • While the world continues to fight COVID-19, we are examining all aspects of the Carnegie Hall experience so that audiences, artists, visitors, staff, and volunteers are able to return with confidence.
  • The health and safety of all is our priority. We are working in close consultation with medical and public health experts to follow guidelines issued by the Centers for Disease Control, New York State, and New York City for increased health and safety procedures—even as circumstances continue to change.
  • With that in mind, we have developed—and will continue to develop—a variety of safety protocols for audiences, artists, visitors, staff, and volunteers. First and foremost, everyone coming to Carnegie Hall will need to show proof of full vaccination against COVID-19 with a vaccine approved by the World Health Organization (WHO) in order to enter the building. (An up-to-date list of WHO-approved vaccines can be found here.) Additional information about our safety protocols is included below.

COVID-19 Measures

  • COVID-19 Liability Waiver: The risk of contracting COVID-19 and other contagious diseases exists in any public space. To attend Carnegie Hall’s live programming, all visitors are required to read and accept the COVID-19 Liability Waiver. The full waiver can be found at carnegiehall.org/waiver.
  • Safety and Sanitation: When Carnegie Hall reopens, we will continue with our standard rigorous cleaning protocols throughout the building, including regular and thorough cleanings of all restrooms and public touch points.
  • Air Systems and Filtration: Carnegie Hall has been working with leading consultants to ensure that the Hall’s HVAC system is working optimally to maximize indoor air quality, including increased air filtration and monitoring. As part of this, we have upgraded our air filters to MERV-13 in line with New York State guidelines.
  • Timed Entry: To reduce pre-concert lobby congestion, entry times will be staggered for ticket holders attending in-person events at Carnegie Hall. To expedite vaccination and security checks, a designated entrance will also be printed on each ticket for events in Stern Auditorium / Perelman Stage. Additional information is available at carnegiehall.org/TimedEntry.

Flexibility

  • We recognize that our lives may also be subject to unexpected changes as this situation evolves.
  • With many unknowns, we are renewing our commitment to all concertgoers, adjusting our 2021–2022 ticket policy to more readily accommodate exchanges, credits, and refunds should you be unable to attend an event, or if an event needs to be reconfigured, rescheduled, or cancelled.

As we all do our best to work through this global pandemic, we ask you to join us as we look to the future. Continue to be a part of the inspiration and beauty music provides. Know that we will continue to deliver on our mission of bringing the transformative power of music to the widest possible audience—no matter what. Carnegie Hall has stood through the ages, and together that legacy will continue.

Join us by exploring our 2021–2022 season.

We welcome your feedback and questions. Please write anytime to feedback@carnegiehall.org.

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