Carnegie Hall

Program Changes and Cancellations

Programs and artists are subject to change. If an event presented by Carnegie Hall is cancelled or postponed, we will announce the change—if time permits—by email, phone, a letter sent to your home, and on carnegiehall.org. To confirm a concert, call CarnegieCharge at 212-247-7800. We encourage you to use your carnegiehall.org account when purchasing your tickets so that in the event of any significant changes we can contact you.

Single Ticket Sales

No refunds, no exchanges. Artists, programs, dates, and prices are subject to change.

Additional Ticketing Policies for the Resnick Education Wing

Tickets for events in the Resnick Education Wing are only available through carnegiehall.org and CarnegieCharge. All ticket sales and reservations end at 11:59 PM the night before the event. Tickets are required for each attendee, including infants. For free events, tickets serve as a confirmation of your reservation, but do not guarantee admission. For this reason, you are asked to arrive 30 minutes in advance.

Donate Your Tickets

If you are unable to use your tickets to a Carnegie Hall presented event (eligible concerts are listed on our website as “Carnegie Hall Presents”), we will gratefully accept them as a tax-deductible contribution. Call CarnegieCharge at 212-247-7800 for more information, or return your tickets to the Box Office. You can make this tax-deductible donation anytime up to two hours before the show.

Didn’t Get Your Tickets?

If you requested that we mail your tickets and did not receive them within 10 days of placing your order, please call CarnegieCharge at 212-247-7800 with your account information to make alternative arrangements.

Will-Call Ticket Pick Up

To reduce pre-concert lobby congestion, we recommend picking up tickets held at the Box Office no later than two hours before the event. The Box Office is open daily (Monday through Saturday, 11 AM–6 PM; Sunday, 12 PM–6 PM). On days with evening performances, the Box Office is open until 30 minutes after the start time.

Print-at-Home Ticket Delivery

Unless otherwise indicated in your order confirmation, your tickets should arrive within 30 minutes. If you have chosen to receive your tickets by email, be sure to check your spam or junk folder. If you need assistance, please call CarnegieCharge at 212-247-7800.

Ticket Limits

Please adhere to all published ticket limits. Eight tickets per household per performance is the ticket limit. Student tickets and Notables tickets, available for Carnegie Hall presentations, are limited to two tickets per household per performance. Persons who exceed these limits may have any or all of their ticket orders cancelled without notice by Carnegie Hall at its discretion. This includes orders with the same name, email address, billing address, credit card number, and/or other information.

If you would like to purchase 10 tickets or more to a specific Carnegie Hall presentation, please contact groupsales@carnegiehall.org by email or call 212-903-9705.

Abuse of subscriber policies could lead to reduced subscriber benefits (such as loss of exchange or name-change privileges) or cancellation of subscriptions.

Third-Party Ticket Purchases

Carnegie Hall is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets. Tickets purchased from third parties may not be valid and unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

Help us serve you in the best manner possible by purchasing your tickets only at the Carnegie Hall Box Office, through CarnegieCharge, or online at carnegiehall.org.

Convenience Fee

When purchased through carnegiehall.org or CarnegieCharge, a non-refundable convenience fee of $9 applies per ticket, per event for tickets valued at $26 and above. For tickets valued at $25 and below, a non-refundable convenience fee of $3 per event, per ticket applies. There is no convenience fee charged on any tickets purchased in person at the Carnegie Hall Box Office.

Ticket Scanning

Our electronic scanning of tickets upon entry helps prevent problems that can cause pre-concert delays or long lines in the lobby and also enables you to retain your entire ticket as a concert souvenir. When exchanging or donating a ticket, a new ticket is issued in place of the returned ticket, and only the most recently issued ticket for a specific seat location at a given performance is valid for entry. If you have any questions, please email us at tickethelp@carnegiehall.org or call CarnegieCharge at 212-247-7800.

Discounts

Please note that discounts cannot be combined with any other offer, are subject to availability and prior sale, and are not valid on prior purchases. Discounts may be discontinued at any time.

Security

We greatly appreciate your cooperation with necessary security measures that ensure the safety of our audience, artists, and employees. Visitors may not bring weapons or hazardous materials into Carnegie Hall. Carnegie Hall reserves the right to inspect visitors’ bags and personal property, refuse to admit oversized bags and parcels, and deny anyone admission.